City of Plymouth, Minnesota

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Accessible Bus Service

Bus Riding Tips for Customers with Disabilities
Providing people of all mobility levels with access to bus service is a priority for Plymouth Metrolink. Every bus we own is wheelchair lift-equipped. All connecting trips are accessible with either a wheelchair lift or ramp except those routes connecting to route 672. All buses in the regional system are accessible with either a wheelchair lift or ramp.

For Customers Who Are Hearing or Vision Impaired
Our bus drivers are trained to recognize "bus identifier cards." These cards can be used by customers with vision or hearing impairments to display the bus route number they are waiting for. The cards are color-coded to identify the disability so the driver can offer effective assistance when the customer gets on the bus. For information on how to get a bus identifier card, call Customer Relations at 612-373-3333.

Boarding the Bus: Customers Using the Lift
Wait for your bus 7 to 10 feet from the curb. This allows enough room for the lift to be deployed properly. Customers who require the lift to board the bus should notify the driver and should be prepared to board first.

Plymouth Metrolink drivers are thoroughly trained in operating accessible features and are able to help customers get on and off the bus if necessary. When the lift is lowered, the driver will indicate when it is safe to board. The lift will beep when it is in motion. If you use a wheelchair, we recommend that you back the chair onto the lift. However, it is acceptable to board facing the driver if it is easier for you.

Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you to help you secure the safety belts.

The spaces for customers in wheelchairs are located at the front of the bus and include safety belts for your protection. Once you are at this location, the driver is required to check the belts and make sure your chair is secured. The lap belt should be used at all times unless it is physically impossible to do so.

Exiting the Bus: Customers Using the Lift
Drivers will announce all major intersections and the points where the bus connects with other routes. As the bus approaches your stop, signal to the driver by pulling the cord near the window, pushing the vertical bar, or verbally notifying the driver.

Customers not using the lift should exit first. The driver will then activate the lift for those who need to use it. If needed, the driver will help you unbuckle the wheelchair belts and position your chair facing outward on the lift. When you are in position, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the handrails.

When you reach ground level, unlock your brakes or turn on your power switch and move away from the lift. Likewise, customers who stand on the lift should face outward and hold the hand rails as the driver lowers the lift to ground level.

Transit : Plymouth Metrolink : Accessible Bus Service


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